FAQ
Find answers to common questions about our services.
Processing time depends on the amount of laundry and the service type selected. Typically, we complete regular services within 24 hours and express services within 12 hours.
Yes, we accept heavy laundry such as mattresses, curtains, and carpets. The cost will be adjusted based on size and fabric type.
You can order through the Twin Laundry app, call the phone number on our website, or visit our branch in Cilacap directly.
Yes, we offer home delivery service for customers within Cilacap area. Delivery fees depend on the distance.
Payment can be made via bank transfer, digital wallet, or cash upon pickup.
If the laundry does not meet the request, we will promptly correct it or provide compensation according to company policy.
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